Hi I have just had a shock my balance reads -£59.00 because listings have been made on the home page. This cost £3 each time. I do duplicate listings in my delcampe lister and may have had an error occur.

This was obviously an error as I would not mean to list say an item for £2 with a sellers fee of £3 and I had no idea this was happening. It would not have been in my interest to list an item say for £1 for a listing fee of £3 so I hope this will be answered soon

How can I get a refund? If I do not I will be forced to leave delcampe.

Help please administrators!!!

Thanks Postcardshop

Hi I have just had a shock my balance reads -£59.00 because listings have been made on the home page. This cost £3 each time. I do duplicate listings in my delcampe lister and may have had an error occur.

This was obviously an error as I would not mean to list say an item for £2 with a sellers fee of £3 and I had no idea this was happening. It would not have been in my interest to list an item say for £1 for a listing fee of £3 so I hope this will be answered soon

How can I get a refund? If I do not I will be forced to leave delcampe.

Help please administrators!!!

Thanks Postcardshop

Hi,

When you do a listing on Delcampe the settings you use on one item are repeated & move onto the next listing you do. This is a great time saver for a seller, but it can lead to the problem you have.

Example: If you use the item on top of Cat option it costs $4.80 USD per item to do so (For me-USA).

You then list another item and Vola! It will also cost an additional $4.80 unless you uncheck the option used previously. It is quite easy to forget that until you have listed a couple or more items with that feature turned on.

Note: The Delcampe Submit listing button does warn you that an item has featured options each time you list an additional item. It is easy to over look the warning.

I have done this three times myself.

To correct situation this forum is not the place.

Send an Email to Evelyn direct from HELP & CONTACT tab section 4 #4

* My question remains unanswered
o 1° I wish to have look at the Help section
o 2° I wish to have a look at the guides
o 3° I wish to have a look the the Forums
>> o 4° I wish to contact Evelyne from the clientèle support.

Explain what has happened and they will generally credit your account for the errors.

Dear Scview

Thanks for your help, yes it is very easy to over look this. I have already contacted Evelyn at the same time I posted to this site.

So I await her reply. I know this takes a long time, the responses always seem very slow,

I will not of course pay anything until this oversight has been corrected.

Thanks PCS